Debt collector · complaint record
Impac Mortgage complaints
Filed under IMPAC MORTGAGE HOLDINGS, INC.
Consumers have filed 177 complaints about Impac Mortgage since 2013, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is took or threatened to take negative or legal action.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 177
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #1,510 of 1,963
Since June 2013
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Jan 9, 2026
Most complained-about debt collectors
Impac Mortgage complaints by month
The busiest month was April 2020 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Impac Mortgage answered all time
- Closed with monetary relief95.1%
- Closed with non-monetary relief84.5%
- Closed with explanation15487%
- Closed63.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Impac Mortgage complaints are about
Top Impac Mortgage problems
Where Impac Mortgage complaints come from
Most complaints: California (112), New Jersey (8), Florida (7), Texas (7), Colorado (6).
Impac Mortgage compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | Impac MortgageDebt collection | - | 1 | - |
Compare side by side: Impac Mortgage vs Green Square · Impac Mortgage vs EMoneyUSA · Impac Mortgage vs Mullooly Jeffrey Rooney & Flynn · Impac Mortgage vs Credit World Services
What people say about Impac Mortgage
All experiencesNo experiences with Impac Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Impac Mortgage complaints
Full logQuestions about Impac Mortgage
How many complaints does Impac Mortgage have?
Impac Mortgage has 177 complaints on record since June 2013, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Impac Mortgage respond to complaints?
Yes. Impac Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Impac Mortgage?
The most common problems are took or threatened to take negative or legal action (2), trouble during payment process (44), applying for a mortgage or refinancing an existing mortgage (30).
Is Impac Mortgage legit?
Impac Mortgage is a real company with a public complaint record: consumers have complained about it 177 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Impac Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Impac Mortgage?
Complain to Impac Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Impac Mortgage complaints come from?
Most come from California (112), New Jersey (8), Florida (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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