Mortgages
Intercontinental Exchange mortgages complaints
Consumers have filed 33 complaints about Intercontinental Exchange's mortgages, 6 in the last 12 months. Intercontinental Exchange answered 100% on time and closed 25% with relief. See the whole Intercontinental Exchange record.
Intercontinental Exchange against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Intercontinental Exchange | 6 | 100% | 25% |
Latest Intercontinental Exchange mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processLien release | In progress |
| Sep 7, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| May 14, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 24, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Fixed |
| Nov 17, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 3, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 27, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 11, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 25, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Jun 11, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 5, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 1, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 24, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 23, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 20, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 30, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Dec 19, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 15, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 22, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 8, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 8, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 3, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 14, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Apr 22, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 18, 2024 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Dec 13, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Nov 24, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 3, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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