Mortgage company · complaint record
Intercontinental Exchange complaints
Filed under INTERCONTINENTAL EXCHANGE, INC.
Consumers have filed 43 complaints about Intercontinental Exchange since 2023, 7 of them in the last 12 months (-56% on the year before). It answered 100% on time and closed 25% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 43
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 25%
- Last 30 days
- 2
- Rank
- #158 of 595
Since February 2023
-56% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 9, 2026
Most complained-about mortgage lenders & servicers
Intercontinental Exchange complaints by month
The busiest month was August 2024 (4 complaints). Complaints in the last 12 months are down 56% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Intercontinental Exchange answered all time
- Closed with non-monetary relief24.7%
- Closed with explanation3888.4%
- In progress37%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Intercontinental Exchange complaints are about
Top Intercontinental Exchange problems
Inside "Trouble during payment process"
- Loan sold or transferred to another company 6
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Fees charged 1
- Lien release 1
Where Intercontinental Exchange complaints come from
Most complaints: New York (6), Georgia (6), Florida (5), California (4), Kentucky (3).
Intercontinental Exchange compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Intercontinental ExchangeMortgages | - | 7 | - |
Compare side by side: Intercontinental Exchange vs Midwest Loan Services · Intercontinental Exchange vs Truhome Solutions · Intercontinental Exchange vs NEXA Mortgage · Intercontinental Exchange vs Hilltop
What people say about Intercontinental Exchange
All experiencesNo experiences with Intercontinental Exchange yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Intercontinental Exchange complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processLien release | In progress |
| Sep 7, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| May 14, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 24, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Fixed |
| Nov 17, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 3, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 27, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 18, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 11, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Sep 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
Questions about Intercontinental Exchange
How many complaints does Intercontinental Exchange have?
Intercontinental Exchange has 43 complaints on record since February 2023, including 7 in the last 12 months and 2 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does Intercontinental Exchange respond to complaints?
Yes. Intercontinental Exchange answered 100% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Intercontinental Exchange?
The most common problems are trouble during payment process (11), struggling to pay mortgage (10), closing on a mortgage (9).
Is Intercontinental Exchange legit?
Intercontinental Exchange is a real company with a public complaint record: consumers have complained about it 43 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Intercontinental Exchange legit? for the signals, red flags and how to protect yourself.
Are complaints about Intercontinental Exchange going up or down?
Down. There were 7 complaints in the last 12 months against 16 in the 12 before (-56%). See every month.
How do I file a complaint against Intercontinental Exchange?
Complain to Intercontinental Exchange in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Intercontinental Exchange complaints come from?
Most come from New York (6), Georgia (6), Florida (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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