Mortgages
KeyBank mortgages complaints
Consumers have filed 1,034 complaints about KeyBank's mortgages, 69 in the last 12 months (+44%). KeyBank answered 100% on time and closed 27% with relief. See the whole KeyBank record.
KeyBank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | KeyBank | 69 | 100% | 27% |
Latest KeyBank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 28, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Fixed |
| Jul 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Jul 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jul 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Jul 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jun 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 19, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Jun 18, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Money back |
| Jun 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 29, 2026 | Mortgages | Trouble during payment processPaying off the loan | Fixed |
| May 23, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| May 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 8, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Apr 29, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 29, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 28, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Apr 14, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Money back |
| Apr 10, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 31, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 20, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Mar 14, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Mar 13, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Money back |
| Mar 12, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 11, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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