Student loans
National Advisory Group student loans complaints
Consumers have filed 4 complaints about National Advisory Group's student loans, 1 in the last 12 months. National Advisory Group answered 0% on time and closed - with relief. See the whole National Advisory Group record.
National Advisory Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | National Advisory Group | 1 | 0% | - |
Latest National Advisory Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 12, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 15, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 3, 2022 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Money back |
| Nov 8, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Fixed |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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