Loan servicer · complaint record
National Advisory Group complaints
Filed under National Advisory Group, Inc
Consumers have filed 4 complaints about National Advisory Group since 2021, 1 of them in the last 12 months. It answered 0% on time and closed 100% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 36th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #36 of 47
Since November 2021
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jun 12, 2026
Most complained-about student loan servicers
National Advisory Group complaints by month
The busiest month was November 2021 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How National Advisory Group answered all time
- Closed with monetary relief125%
- Closed with non-monetary relief125%
- Untimely response250%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top National Advisory Group problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 2
- Received bad information about your loan 1
Where National Advisory Group complaints come from
Most complaints: Michigan (1), New York (1), California (1), Colorado (1).
National Advisory Group compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | National Advisory GroupStudent loans | - | 1 | - |
Compare side by side: National Advisory Group vs Earnest · National Advisory Group vs College Ave Student Loan Servicing · National Advisory Group vs Meritize Financial · National Advisory Group vs LendKey Technologies
What people say about National Advisory Group
All experiencesNo experiences with National Advisory Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest National Advisory Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 12, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 15, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 3, 2022 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Money back |
| Nov 8, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Fixed |
Questions about National Advisory Group
How many complaints does National Advisory Group have?
National Advisory Group has 4 complaints on record since November 2021, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does National Advisory Group respond to complaints?
Yes. National Advisory Group answered 0% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with National Advisory Group?
The most common problems are dealing with your lender or servicer (3), struggling to repay your loan (1).
Is National Advisory Group legit?
National Advisory Group is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is National Advisory Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against National Advisory Group?
Complain to National Advisory Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most National Advisory Group complaints come from?
Most come from Michigan (1), New York (1), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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