Auto loans & leases
Navy Federal Credit Union auto loans & leases complaints
Consumers have filed 2,166 complaints about Navy Federal Credit Union's auto loans & leases, 487 in the last 12 months (+15%). Navy Federal Credit Union answered 100% on time and closed 25% with relief. See the whole Navy Federal Credit Union record.
Navy Federal Credit Union against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Navy Federal Credit Union | 487 | 100% | 25% |
Latest Navy Federal Credit Union auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 12, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 12, 2026 | Auto loans & leases | Incorrect information on your reportInformation is missing that should be on the report | In progress |
| Nov 11, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Nov 11, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 10, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 9, 2026 | Auto loans & leases | Getting a loan or leaseDid not receive car title | In progress |
| Nov 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | In progress |
| Nov 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Nov 5, 2026 | Auto loans & leases | RepossessionNotice to repossess | In progress |
| Nov 5, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 4, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Oct 31, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 30, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Oct 30, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Oct 29, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Oct 28, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 28, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | In progress |
| Oct 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | In progress |
| Oct 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | In progress |
| Oct 23, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | In progress |
| Oct 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Oct 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | In progress |
| Oct 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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