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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 18, 2026Student loansIncorrect information on your reportAccount information incorrectCAIn progressYes
Oct 18, 2026Student loansIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 18, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTNExplainedYes
Oct 18, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Oct 18, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 18, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Oct 18, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanINExplainedYes
Oct 17, 2026Student loansIncorrect information on your reportAccount status incorrectVAExplainedYes
Oct 17, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseWIExplainedYes
Oct 17, 2026Student loansIncorrect information on your reportAccount status incorrectNCExplainedYes
Oct 17, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNVExplainedYes
Oct 17, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Oct 17, 2026Student loansDealing with your lender or servicerReceived bad information about your loanALExplainedYes
Oct 16, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 16, 2026Credit reportingProblem with fraud alerts or security freezesPAExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCTExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Oct 16, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsTXExplainedYes
Oct 16, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Oct 16, 2026Credit reportingImproper use of your reportReport provided to employer without your written authorizationTXExplainedYes
Oct 16, 2026Student loansIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectNJExplainedYes
Oct 15, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectTNExplainedYes
Oct 15, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanKYExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledIAExplainedYes
Oct 15, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHIn progressYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectHIExplainedYes
Oct 15, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeWIExplainedYes
Oct 15, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Oct 15, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 14, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportARExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectSCExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanProblem with your payment planNYExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 14, 2026Student loansIncorrect information on your reportAccount status incorrectTXExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 14, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceNYExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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