One Reverse Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | One Reverse Mortgage | 0 | new | - | - | 40 |
Every mortgage company ranked
Latest One Reverse Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | TX | Explained | Yes |
| Aug 7, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | No |
| Jun 13, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | No timely reply | No |
| Mar 21, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | No |
| Sep 30, 2021 | Mortgages | Struggling to pay mortgage | TX | No timely reply | No |
| Jun 2, 2020 | Mortgages | Closing on a mortgage | FL | No timely reply | No |
| Jan 14, 2020 | Mortgages | Closing on a mortgage | SC | No timely reply | No |
| Aug 20, 2019 | Mortgages | Closing on a mortgage | CA | No timely reply | No |
| Mar 8, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 17, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PA | Explained | Yes |
| Jun 20, 2018 | Mortgages | Trouble during payment process | CT | Explained | Yes |
| Oct 20, 2017 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Apr 10, 2017 | Mortgages | Loan modification,collection,foreclosure | NJ | Explained | No |
| Feb 14, 2017 | Mortgages | Application, originator, mortgage broker | MA | Explained | Yes |
| Dec 9, 2016 | Mortgages | Loan servicing, payments, escrow account | LA | Explained | Yes |
| Apr 18, 2016 | Mortgages | Application, originator, mortgage broker | FL | Explained | Yes |
| Apr 18, 2016 | Mortgages | Application, originator, mortgage broker | CO | Explained | Yes |
| Feb 3, 2016 | Mortgages | Loan servicing, payments, escrow account | MI | Explained | Yes |
| Dec 19, 2015 | Mortgages | Application, originator, mortgage broker | TX | Money back | Yes |
| Dec 15, 2015 | Mortgages | Loan servicing, payments, escrow account | ME | Explained | Yes |
| Nov 20, 2015 | Mortgages | Application, originator, mortgage broker | NV | Money back | Yes |
| Oct 28, 2015 | Mortgages | Credit decision / Underwriting | MI | Explained | Yes |
| Sep 28, 2015 | Mortgages | Application, originator, mortgage broker | VA | Explained | Yes |
| Sep 4, 2015 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Jun 24, 2015 | Mortgages | Application, originator, mortgage broker | OH | Explained | Yes |
| Jun 9, 2015 | Mortgages | Settlement process and costs | FL | Explained | Yes |
| Apr 7, 2015 | Mortgages | Loan servicing, payments, escrow account | WI | Money back | Yes |
| Aug 28, 2014 | Mortgages | Application, originator, mortgage broker | NV | Explained | Yes |
| Jul 3, 2014 | Mortgages | Application, originator, mortgage broker | LA | Explained | Yes |
| Dec 20, 2013 | Mortgages | Application, originator, mortgage broker | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about One Reverse Mortgage
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