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Complaint log

PennyMac complaint log

The newest complaints about PennyMac, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 3, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Oct 3, 2026MortgagesClosing on a mortgageSetting up an escrow account for taxes and insuranceFLExplainedYes
Oct 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Oct 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 2, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysCAExplainedYes
Oct 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJExplainedYes
Oct 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCOExplainedYes
Oct 2, 2026MortgagesClosing on a mortgageDelays with the closing processNYExplainedYes
Oct 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Oct 2, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalMEExplainedYes
Oct 1, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Oct 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Oct 1, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefKYExplainedYes
Oct 1, 2026MortgagesStruggling to pay mortgageForeclosureWIExplainedYes
Sep 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Sep 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLMoney backYes
Sep 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Sep 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Sep 30, 2026Credit reportingImproper use of your reportReporting company used your report improperlyPAExplainedYes
Sep 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuAZExplainedYes
Sep 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuOKExplainedYes
Sep 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLFixedYes
Sep 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursLAExplainedYes
Sep 28, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLIn progressYes
Sep 28, 2026MortgagesIncorrect information on your reportAccount status incorrectLAExplainedYes
Sep 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Sep 26, 2026Credit reportingImproper use of your reportReporting company used your report improperlyPAExplainedYes
Sep 26, 2026MortgagesClosing on a mortgageDelays with the closing processPAExplainedYes
Sep 26, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMSExplainedYes
Sep 26, 2026Money transfers & appsOther service problemILIn progressYes
Sep 25, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMNExplainedYes
Sep 25, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuILExplainedYes
Sep 24, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Sep 24, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Sep 24, 2026MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Sep 24, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanLAExplainedYes
Sep 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Sep 23, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMEExplainedYes
Sep 23, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNCExplainedYes
Sep 23, 2026MortgagesIncorrect information on your reportOld information reappears or never goes awayTXExplainedYes
Sep 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZExplainedYes
Sep 23, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Sep 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processOHExplainedYes
Sep 22, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuAZExplainedYes
Sep 22, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefFLExplainedYes
Sep 22, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureVAExplainedYes
Sep 22, 2026MortgagesTrouble during payment processPayment processTXExplainedYes
Sep 22, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Sep 21, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Sep 21, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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