Complaint log
Popular Bank complaint log
The newest complaints about Popular Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 27, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| May 25, 2022 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| May 23, 2022 | Mortgages | Trouble during payment process | Explained |
| May 13, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Apr 22, 2022 | Mortgages | Closing on a mortgage | Explained |
| Apr 13, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 13, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 12, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 24, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 18, 2022 | Mortgages | Trouble during payment process | Explained |
| Jan 7, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 30, 2021 | Bank accounts | Managing an accountCashing a check | Money back |
| Nov 12, 2021 | Bank accounts | Managing an accountFee problem | Explained |
| Nov 8, 2021 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Nov 4, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 31, 2021 | Bank accounts | Managing an accountFee problem | Explained |
| Oct 28, 2021 | Bank accounts | Managing an accountProblem with fees or penalties | Explained |
| Oct 26, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 19, 2021 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Oct 18, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 6, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Sep 28, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 24, 2021 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Sep 17, 2021 | Mortgages | Closing on a mortgage | Fixed |
| Aug 31, 2021 | Bank accounts | Managing an accountFee problem | Explained |
| Aug 26, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 24, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 18, 2021 | Bank accounts | Managing an accountProblem with renewal | Explained |
| Aug 16, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 28, 2021 | Bank accounts | Managing an accountDeposits or withdrawals | Explained |
| Jul 15, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 14, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 13, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 8, 2021 | Bank accounts | Closing an accountCan't close your account | Money back |
| Jul 6, 2021 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jun 21, 2021 | Bank accounts | Closing an accountCompany closed your account | Money back |
| Jun 17, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 14, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 11, 2021 | Money transfers & apps | Other transaction problem | Explained |
| May 27, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| May 20, 2021 | Mortgages | Incorrect information on your reportAccount information incorrect | Fixed |
| May 11, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 23, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 23, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 22, 2021 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Apr 16, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Apr 7, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 29, 2021 | Bank accounts | Managing an accountProblem with fees or penalties | Explained |
| Mar 26, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 18, 2021 | Bank accounts | Managing an accountFee problem | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works