Bank · complaint record
Popular Bank complaints
Consumers have filed 654 complaints about Popular Bank since 2011, none in the last 12 months. It answered 98.5% on time and closed 16% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 654
- Last 12 months
- 0
- Answered on time
- 98.5%
- Closed with relief
- 16%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jun 27, 2022
Popular Bank complaints by month
The busiest month was June 2018 (23 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Popular Bank answered all time
- Closed with monetary relief6810.4%
- Closed with non-monetary relief335%
- Closed with relief20.3%
- Closed with explanation54182.7%
- Closed30.5%
- Closed without relief71.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Popular Bank complaints are about
Top Popular Bank problems
Inside "Managing an account"
- Deposits and withdrawals 52
- Funds not handled or disbursed as instructed 18
- Deposits or withdrawals 12
- Banking errors 12
- Problem accessing account 10
- Problem using a debit or ATM card 7
Where Popular Bank complaints come from
Most complaints: New York (189), Florida (85), California (83), New Jersey (49), Illinois (46).
Popular Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Popular BankBank accounts | - | 0 | - |
Compare side by side: Popular Bank vs Bancfirst · Popular Bank vs Banner · Popular Bank vs Customers Bancorp · Popular Bank vs RBC Bank
What people say about Popular Bank
All experiencesNo experiences with Popular Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Popular Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 27, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| May 25, 2022 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| May 23, 2022 | Mortgages | Trouble during payment process | Explained |
| May 13, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Apr 22, 2022 | Mortgages | Closing on a mortgage | Explained |
| Apr 13, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 13, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 12, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 24, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 18, 2022 | Mortgages | Trouble during payment process | Explained |
| Jan 7, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 30, 2021 | Bank accounts | Managing an accountCashing a check | Money back |
Questions about Popular Bank
How many complaints does Popular Bank have?
Popular Bank has 654 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does Popular Bank respond to complaints?
Yes. Popular Bank answered 98.5% of its complaints on time (within 15 days) and closed 16% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Popular Bank?
The most common problems are managing an account (130), account opening, closing, or management (112), loan servicing, payments, escrow account (41).
Is Popular Bank legit?
Popular Bank is a real company with a public complaint record: consumers have complained about it 654 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Popular Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Popular Bank?
Complain to Popular Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Popular Bank complaints come from?
Most come from New York (189), Florida (85), California (83). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Popular Bank
No comments yet. Start the conversation - questions are welcome too.