Mortgages
Primary Residential Mortgage mortgages complaints
Consumers have filed 245 complaints about Primary Residential Mortgage's mortgages, 20 in the last 12 months. Primary Residential Mortgage answered 100% on time and closed 0% with relief. See the whole Primary Residential Mortgage record.
Primary Residential Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Primary Residential Mortgage | 20 | 100% | 0% |
Latest Primary Residential Mortgage mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 6, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 21, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 17, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 6, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 9, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 14, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 19, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Mar 8, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 19, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jan 15, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Dec 25, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Dec 22, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Dec 16, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Dec 4, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 24, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 19, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Jul 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jul 15, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Apr 16, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 7, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 13, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 11, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 3, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Aug 6, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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