Mortgage company · complaint record
Primary Residential Mortgage complaints
Consumers have filed 278 complaints about Primary Residential Mortgage since 2012, 22 of them in the last 12 months (+83% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 278
- Last 12 months
- 22
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #83 of 595
Since March 2012
+83% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 24, 2026
Most complained-about mortgage lenders & servicers
Primary Residential Mortgage complaints by month
The busiest month was June 2022 (9 complaints). Complaints in the last 12 months are up 83% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Primary Residential Mortgage answered all time
- Closed with monetary relief217.6%
- Closed with non-monetary relief62.2%
- Closed with explanation25089.9%
- In progress10.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Primary Residential Mortgage complaints are about
Top Primary Residential Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 7
- Escrow, taxes, or insurance 6
- Payment process 5
- Lien release 2
- Loan sold or transferred to another company 2
- Private mortgage insurance (PMI) 1
Where Primary Residential Mortgage complaints come from
Most complaints: Florida (45), Georgia (35), Maryland (21), Texas (18), Rhode Island (13).
Primary Residential Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Primary Residential MortgageMortgages | - | 22 | - |
Compare side by side: Primary Residential Mortgage vs Midwest Loan Services · Primary Residential Mortgage vs Truhome Solutions · Primary Residential Mortgage vs NEXA Mortgage · Primary Residential Mortgage vs Hilltop
What people say about Primary Residential Mortgage
All experiencesNo experiences with Primary Residential Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Primary Residential Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 24, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 6, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 8, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 21, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 17, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 6, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 9, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 4, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 14, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 6, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
Questions about Primary Residential Mortgage
How many complaints does Primary Residential Mortgage have?
Primary Residential Mortgage has 278 complaints on record since March 2012, including 22 in the last 12 months and 1 in the last 30 days. That makes it number 1,027 of every company by complaints this year.
Does Primary Residential Mortgage respond to complaints?
Yes. Primary Residential Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Primary Residential Mortgage?
The most common problems are closing on a mortgage (28), struggling to pay mortgage (28), applying for a mortgage or refinancing an existing mortgage (37).
Is Primary Residential Mortgage legit?
Primary Residential Mortgage is a real company with a public complaint record: consumers have complained about it 278 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Primary Residential Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about Primary Residential Mortgage going up or down?
Up. There were 22 complaints in the last 12 months against 12 in the 12 before (+83%). See every month.
How do I file a complaint against Primary Residential Mortgage?
Complain to Primary Residential Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Primary Residential Mortgage complaints come from?
Most come from Florida (45), Georgia (35), Maryland (21). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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