Mortgage company · complaint record
River City Mortgage complaints
Filed under River City Mortgage LLC
Consumers have filed 7 complaints about River City Mortgage since 2021, none in the last 12 months. It answered 85.7% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 85.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since April 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 26, 2025
River City Mortgage complaints by month
The busiest month was April 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How River City Mortgage answered all time
- Closed with explanation7100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What River City Mortgage complaints are about
Top River City Mortgage problems
Where River City Mortgage complaints come from
Most complaints: Kentucky (2), Maryland (1), Oregon (1), Pennsylvania (1), Arizona (1).
River City Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | River City MortgageMortgages | - | 0 | - |
Compare side by side: River City Mortgage vs Midwest Loan Services · River City Mortgage vs Truhome Solutions · River City Mortgage vs NEXA Mortgage · River City Mortgage vs Hilltop
What people say about River City Mortgage
All experiencesNo experiences with River City Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest River City Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 26, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Apr 8, 2023 | Credit reporting | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Jan 19, 2023 | Mortgages | Closing on a mortgage | Explained |
| Dec 18, 2022 | Mortgages | Closing on a mortgage | Explained |
| Apr 15, 2022 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Apr 27, 2021 | Mortgages | Closing on a mortgage | Explained |
| Apr 16, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about River City Mortgage
How many complaints does River City Mortgage have?
River City Mortgage has 7 complaints on record since April 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does River City Mortgage respond to complaints?
Yes. River City Mortgage answered 85.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with River City Mortgage?
The most common problems are closing on a mortgage (3), improper use of your report (2), applying for a mortgage or refinancing an existing mortgage (2).
Is River City Mortgage legit?
River City Mortgage is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is River City Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against River City Mortgage?
Complain to River City Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most River City Mortgage complaints come from?
Most come from Kentucky (2), Maryland (1), Oregon (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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