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Mortgages

Rocket Mortgage mortgages complaints

Consumers have filed 8,475 complaints about Rocket Mortgage's mortgages, 3,572 in the last 12 months (+499%). Rocket Mortgage answered 99.9% on time and closed 0% with relief. See the whole Rocket Mortgage record.

Rocket Mortgage against other mortgage lenders & servicers

#Company12 monthsChangeOn timeReliefAll time
1Shellpoint Mortgage Servicing3,741+17%81.4%0%17,690
2Rocket Mortgage3,572+499%99.9%0%8,475
3Freedom Mortgage1,701+50%99.4%0%9,327
4Ocwen Financial1,514+44%100%1%35,815
5Wells Fargo1,187-8%100%9%49,962
6PennyMac1,157+86%99.9%13%5,470
7Select Portfolio Servicing1,130+34%99.9%0%15,278
8Carrington Mortgage Services1,081+124%99.7%0%6,641
9Selene967+53%100%0%3,082
10LoanCare862+107%100%0%7,382
11Mr. Cooper757-64%100%0%13,321
12JPMorgan Chase734+43%100%2%25,884

Every mortgage company ranked

Latest Rocket Mortgage mortgages complaints

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026MortgagesTrouble during payment processPayment processKSExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageForeclosureLAExplainedYes
Oct 30, 2026MortgagesClosing on a mortgageDelays with the closing processMDIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)CAExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Oct 30, 2026MortgagesTrouble during payment processLien releaseOKExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuINExplainedYes
Oct 30, 2026MortgagesProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsVAExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageForeclosureCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureGAExplainedYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVAExplainedYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNCExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCExplainedYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMNExplainedYes
Oct 29, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyILExplainedYes
Oct 29, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyGAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWIExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceLAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processLien releaseNJExplainedYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceOHExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVTExplainedYes
Oct 28, 2026MortgagesTrouble during payment processLien releaseNJIn progressYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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