Securus J against other payment apps & money transfer services
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | PayPal | 9,055 | +103% | 100% | 42% | 30,324 |
| 2 | Block (Cash App) | 8,848 | -78% | 99.3% | 0% | 55,035 |
| 3 | JPMorgan Chase | 1,679 | -8% | 100% | 5% | 9,239 |
| 4 | Chime | 1,560 | +9% | 100% | 5% | 3,886 |
| 5 | Wells Fargo | 1,535 | +9% | 100% | 8% | 7,680 |
| 6 | Bank of America | 1,419 | -3% | 99.6% | 21% | 7,549 |
| 7 | Early Warning Services (Zelle) | 612 | -97% | 100% | 0% | 22,028 |
| 8 | Western Union | 595 | +49% | 100% | 0% | 4,657 |
| 9 | Wise (TransferWise) | 451 | +32% | 96% | 13% | 1,679 |
| 10 | Citibank | 411 | +23% | 100% | 16% | 2,209 |
| 11 | Capital One | 362 | +13% | 100% | 7% | 1,490 |
| 12 | Remitly | 312 | +96% | 99.7% | 0% | 1,047 |
| 13 | Securus J | 17 | new | 100% | 0% | 134 |
Every payment company ranked
Latest Securus J money transfers & apps complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 10, 2022 | Money transfers & apps | Other transaction problem | VA | Explained | Yes |
| Jan 10, 2022 | Money transfers & apps | Unexpected or other fees | VA | Explained | Yes |
| Jan 10, 2022 | Money transfers & apps | Unexpected or other fees | FL | Explained | Yes |
| Jan 8, 2022 | Money transfers & apps | Unexpected or other fees | NJ | Explained | Yes |
| Jan 8, 2022 | Money transfers & apps | Unexpected or other fees | VA | Explained | Yes |
| Jan 7, 2022 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | AZ | Explained | Yes |
| Dec 26, 2021 | Money transfers & apps | Confusing or missing disclosures | OR | Explained | Yes |
| Nov 23, 2021 | Money transfers & apps | Confusing or misleading advertising or marketing | NY | Explained | Yes |
| Nov 19, 2021 | Money transfers & apps | Unexpected or other fees | MO | Explained | Yes |
| Nov 8, 2021 | Money transfers & apps | Unexpected or other fees | IL | Explained | Yes |
| Aug 22, 2021 | Money transfers & apps | Unexpected or other fees | CA | Explained | Yes |
| Apr 5, 2021 | Money transfers & apps | Other service problem | GA | Explained | Yes |
| Dec 15, 2020 | Money transfers & apps | Money was not available when promised | VA | Explained | Yes |
| Dec 2, 2020 | Money transfers & apps | Other transaction problem | SC | Explained | Yes |
| Dec 1, 2020 | Money transfers & apps | Fraud or scam | GA | Explained | Yes |
| Aug 19, 2020 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | FL | Explained | Yes |
| Jun 2, 2020 | Money transfers & apps | Fraud or scam | FL | Explained | Yes |
| Mar 4, 2020 | Money transfers & apps | Unauthorized transactions or other transaction problem | OH | Explained | Yes |
| Nov 23, 2019 | Money transfers & apps | Fraud or scam | FL | Explained | Yes |
| Jul 31, 2019 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | VA | Explained | Yes |
| Jun 12, 2019 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | VA | Fixed | Yes |
| May 19, 2019 | Money transfers & apps | Other transaction problem | NE | Money back | Yes |
| Jan 22, 2019 | Money transfers & apps | Fraud or scam | IA | Explained | Yes |
| Dec 18, 2018 | Money transfers & apps | Other service problem | - | Fixed | Yes |
| Feb 20, 2018 | Money transfers & apps | Problem adding money | TX | Explained | Yes |
| Sep 16, 2017 | Money transfers & apps | Other service problem | GA | Fixed | Yes |
| May 7, 2017 | Money transfers & apps | Fraud or scam | PA | Explained | Yes |
| Jun 10, 2016 | Money transfers & apps | Other service issues | PA | Closed | Yes |
| Jun 10, 2016 | Money transfers & apps | Other transaction issues | NJ | Closed | Yes |
| Jun 10, 2016 | Money transfers & apps | Other service issues | IL | Closed | Yes |
Your rights with payment apps & money transfer services
For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.
Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.
General information, not legal advice; rules vary by state. Plain-English guides
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