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Money transfers & apps

Other service issues

Consumers have filed 514 complaints about this, against 56 companies. The most complained-about is Western Union.

Companies with the most

All time.

By month

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Apr 20, 2017Pay-O-MaticMoney transfers & appsOther service issuesNYMoney backYes
Apr 18, 2017PayPalMoney transfers & appsOther service issuesOKFixedYes
Apr 17, 2017MoneyGramMoney transfers & appsOther service issuesNDExplainedYes
Apr 14, 2017PayPalMoney transfers & appsOther service issuesFLFixedYes
Apr 14, 2017PNB International InvestmentsMoney transfers & appsOther service issuesCAExplainedYes
Apr 12, 2017Bread FinancialMoney transfers & appsOther service issuesCAExplainedYes
Apr 9, 2017PayPalMoney transfers & appsOther service issuesMAExplainedYes
Apr 5, 2017PayPalMoney transfers & appsOther service issuesNYExplainedYes
Apr 4, 2017MoneyGramMoney transfers & appsOther service issuesTXExplainedYes
Mar 31, 2017Bank of AmericaMoney transfers & appsOther service issuesNJExplainedYes
Mar 30, 2017MoneyGramMoney transfers & appsOther service issuesTXExplainedYes
Mar 29, 2017Western UnionMoney transfers & appsOther service issuesGAExplainedYes
Mar 24, 2017Citizens BankMoney transfers & appsOther service issuesMAMoney backYes
Mar 21, 2017PayPalMoney transfers & appsOther service issues-FixedYes
Mar 20, 2017PayPalMoney transfers & appsOther service issuesNJExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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