Mortgage company · complaint record
Sentrix Financial Services complaints
Consumers have filed 9 complaints about Sentrix Financial Services since 2012, none in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 0
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 23, 2024
Sentrix Financial Services complaints by month
The busiest month was February 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sentrix Financial Services answered all time
- Closed with explanation111.1%
- Untimely response888.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sentrix Financial Services complaints are about
Top Sentrix Financial Services problems
Where Sentrix Financial Services complaints come from
Most complaints: New Jersey (2), Ohio (2), California (2), Minnesota (1), South Carolina (1).
Sentrix Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Sentrix Financial ServicesMortgages | - | 0 | - |
Compare side by side: Sentrix Financial Services vs Midwest Loan Services · Sentrix Financial Services vs Truhome Solutions · Sentrix Financial Services vs NEXA Mortgage · Sentrix Financial Services vs Hilltop
What people say about Sentrix Financial Services
All experiencesNo experiences with Sentrix Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sentrix Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 23, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jul 20, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Jan 8, 2015 | Debt collection | Communication tacticsFrequent or repeated calls | No timely reply |
| Sep 22, 2014 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Apr 25, 2014 | Mortgages | Credit decision / Underwriting | No timely reply |
| Oct 9, 2013 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Jul 24, 2012 | Mortgages | Application, originator, mortgage broker | Explained |
| Mar 12, 2012 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Feb 28, 2012 | Mortgages | Application, originator, mortgage broker | No timely reply |
Questions about Sentrix Financial Services
How many complaints does Sentrix Financial Services have?
Sentrix Financial Services has 9 complaints on record since February 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Sentrix Financial Services respond to complaints?
Yes. Sentrix Financial Services answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Sentrix Financial Services?
The most common problems are application, originator, mortgage broker (5), credit decision / Underwriting (1), incorrect information on your report (1).
Is Sentrix Financial Services legit?
Sentrix Financial Services is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sentrix Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sentrix Financial Services?
Complain to Sentrix Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sentrix Financial Services complaints come from?
Most come from New Jersey (2), Ohio (2), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Sentrix Financial Services
No comments yet. Start the conversation - questions are welcome too.