Mortgage company · complaint record
Service 1ST Mortgage complaints
Filed under SERVICE 1ST MORTGAGE, INC.
Consumers have filed 13 complaints about Service 1ST Mortgage since 2015, none in the last 12 months. It answered 92.3% on time and closed 8% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 0
- Answered on time
- 92.3%
- Closed with relief
- 8%
- Last 30 days
- 0
- Rank
- -
Since June 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 11, 2025
Service 1ST Mortgage complaints by month
The busiest month was March 2016 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Service 1ST Mortgage answered all time
- Closed with non-monetary relief17.7%
- Closed with explanation753.8%
- Closed430.8%
- Untimely response17.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Service 1ST Mortgage complaints are about
Top Service 1ST Mortgage problems
Where Service 1ST Mortgage complaints come from
Most complaints: Florida (4), Virginia (2), California (1), Georgia (1), North Carolina (1).
Service 1ST Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Service 1ST MortgageMortgages | - | 0 | - |
Compare side by side: Service 1ST Mortgage vs Midwest Loan Services · Service 1ST Mortgage vs Truhome Solutions · Service 1ST Mortgage vs NEXA Mortgage · Service 1ST Mortgage vs Hilltop
What people say about Service 1ST Mortgage
All experiencesNo experiences with Service 1ST Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Service 1ST Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 11, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Feb 2, 2018 | Mortgages | Trouble during payment process | Explained |
| Jun 18, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 8, 2016 | Mortgages | Application, originator, mortgage broker | Closed |
| Nov 4, 2016 | Mortgages | Application, originator, mortgage broker | Closed |
| Oct 20, 2016 | Mortgages | Application, originator, mortgage broker | Closed |
| Jun 1, 2016 | Mortgages | Credit decision / Underwriting | Closed |
| May 2, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Mar 10, 2016 | Mortgages | Settlement process and costs | Explained |
| Mar 2, 2016 | Mortgages | Credit decision / Underwriting | Explained |
| Jan 4, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Nov 22, 2015 | Mortgages | Credit decision / Underwriting | Explained |
Questions about Service 1ST Mortgage
How many complaints does Service 1ST Mortgage have?
Service 1ST Mortgage has 13 complaints on record since June 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Service 1ST Mortgage respond to complaints?
Yes. Service 1ST Mortgage answered 92.3% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Service 1ST Mortgage?
The most common problems are application, originator, mortgage broker (5), credit decision / Underwriting (3), improper use of your report (1).
Is Service 1ST Mortgage legit?
Service 1ST Mortgage is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Service 1ST Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Service 1ST Mortgage?
Complain to Service 1ST Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Service 1ST Mortgage complaints come from?
Most come from Florida (4), Virginia (2), California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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