Seterus against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Seterus | 0 | new | - | - | 4,272 |
Every mortgage company ranked
Latest Seterus mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 18, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 15, 2018 | Mortgages | Struggling to pay mortgage | MA | Explained | Yes |
| Oct 15, 2018 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Oct 9, 2018 | Mortgages | Struggling to pay mortgage | OH | Explained | Yes |
| Oct 8, 2018 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Oct 7, 2018 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Oct 5, 2018 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Oct 4, 2018 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Oct 4, 2018 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Oct 4, 2018 | Mortgages | Trouble during payment process | PA | Money back | Yes |
| Oct 4, 2018 | Mortgages | Trouble during payment process | PA | Money back | Yes |
| Oct 1, 2018 | Mortgages | Trouble during payment process | PA | Money back | Yes |
| Oct 1, 2018 | Mortgages | Trouble during payment process | NE | Explained | Yes |
| Sep 25, 2018 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Sep 24, 2018 | Mortgages | Trouble during payment process | OH | Explained | Yes |
| Sep 24, 2018 | Mortgages | Struggling to pay mortgage | NJ | Explained | Yes |
| Sep 23, 2018 | Mortgages | Trouble during payment process | NJ | Explained | Yes |
| Sep 21, 2018 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Sep 20, 2018 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 19, 2018 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Sep 19, 2018 | Mortgages | Trouble during payment process | NV | Explained | Yes |
| Sep 18, 2018 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 18, 2018 | Mortgages | Struggling to pay mortgage | LA | Explained | Yes |
| Sep 18, 2018 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Sep 17, 2018 | Mortgages | Struggling to pay mortgage | ND | Explained | Yes |
| Sep 16, 2018 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Sep 12, 2018 | Mortgages | Trouble during payment process | PR | Explained | Yes |
| Sep 12, 2018 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Sep 12, 2018 | Mortgages | Struggling to pay mortgage | ND | Explained | Yes |
| Sep 11, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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