Mortgage company · complaint record
Shield Home Loans complaints
Filed under Shield Home Loans Inc.
Consumers have filed 10 complaints about Shield Home Loans since 2025, 8 of them in the last 12 months. It answered 100% on time and closed 12% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 10
- Last 12 months
- 8
- Answered on time
- 100%
- Closed with relief
- 12%
- Last 30 days
- 2
- Rank
- #149 of 595
Since January 2025
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 28, 2026
Most complained-about mortgage lenders & servicers
Shield Home Loans complaints by month
The busiest month was October 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Shield Home Loans answered all time
- Closed with monetary relief110%
- Closed with explanation990%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Shield Home Loans problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 6
- Trying to communicate with the company to fix an issue with the application process 3
Where Shield Home Loans complaints come from
Most complaints: Utah (3), Tennessee (2), Virginia (1), California (1), Maryland (1).
Shield Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Shield Home LoansMortgages | - | 8 | - |
Compare side by side: Shield Home Loans vs Midwest Loan Services · Shield Home Loans vs Truhome Solutions · Shield Home Loans vs NEXA Mortgage · Shield Home Loans vs Hilltop
What people say about Shield Home Loans
All experiencesNo experiences with Shield Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Shield Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 25, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Money back |
| May 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Mar 17, 2025 | Mortgages | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Jan 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
Questions about Shield Home Loans
How many complaints does Shield Home Loans have?
Shield Home Loans has 10 complaints on record since January 2025, including 8 in the last 12 months and 2 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Shield Home Loans respond to complaints?
Yes. Shield Home Loans answered 100% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix; 12.5% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Shield Home Loans?
The most common problems are applying for a mortgage or refinancing an existing mortgage (9), improper use of your report (1).
Is Shield Home Loans legit?
Shield Home Loans is a real company with a public complaint record: consumers have complained about it 10 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Shield Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Shield Home Loans?
Complain to Shield Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Shield Home Loans complaints come from?
Most come from Utah (3), Tennessee (2), Virginia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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