Mortgage company · complaint record
SoFi Mortgage complaints
Filed under SoFi Mortgage, LLC
Consumers have filed 20 complaints about SoFi Mortgage since 2019, none in the last 12 months. It answered 100% on time and closed 5% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 20
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 5%
- Last 30 days
- 0
- Rank
- -
Since June 2019
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 15, 2021
SoFi Mortgage complaints by month
The busiest month was August 2020 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How SoFi Mortgage answered all time
- Closed with monetary relief15%
- Closed with explanation1995%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What SoFi Mortgage complaints are about
Top SoFi Mortgage problems
Where SoFi Mortgage complaints come from
Most complaints: Texas (3), Illinois (2), Virginia (2), North Carolina (2), Nevada (1).
SoFi Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | SoFi MortgageMortgages | - | 0 | - |
Compare side by side: SoFi Mortgage vs Midwest Loan Services · SoFi Mortgage vs Truhome Solutions · SoFi Mortgage vs NEXA Mortgage · SoFi Mortgage vs Hilltop
What people say about SoFi Mortgage
All experiencesNo experiences with SoFi Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest SoFi Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 15, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 2, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 26, 2021 | Mortgages | Trouble during payment process | Explained |
| Apr 30, 2021 | Mortgages | Closing on a mortgage | Explained |
| Apr 13, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 6, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Mar 9, 2021 | Payday & personal loans | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 23, 2021 | Mortgages | Trouble during payment process | Explained |
| Nov 17, 2020 | Mortgages | Trouble during payment process | Explained |
| Oct 7, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 22, 2020 | Money transfers & apps | Lost or stolen check | Money back |
| Aug 7, 2020 | Mortgages | Closing on a mortgage | Explained |
Questions about SoFi Mortgage
How many complaints does SoFi Mortgage have?
SoFi Mortgage has 20 complaints on record since June 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does SoFi Mortgage respond to complaints?
Yes. SoFi Mortgage answered 100% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with SoFi Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (11), closing on a mortgage (3), trouble during payment process (3).
Is SoFi Mortgage legit?
SoFi Mortgage is a real company with a public complaint record: consumers have complained about it 20 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is SoFi Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against SoFi Mortgage?
Complain to SoFi Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most SoFi Mortgage complaints come from?
Most come from Texas (3), Illinois (2), Virginia (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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