Mortgages
SoFi mortgages complaints
Consumers have filed 109 complaints about SoFi's mortgages, 48 in the last 12 months (+20%). SoFi answered 100% on time and closed 17% with relief. See the whole SoFi record.
SoFi against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | SoFi | 48 | 100% | 17% |
Latest SoFi mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 23, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 14, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Fixed |
| Oct 1, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 30, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Sep 19, 2024 | Mortgages | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 27, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 22, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 23, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Money back |
| Jul 3, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 21, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 18, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 1, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| May 20, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 14, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 22, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 18, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Apr 3, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 21, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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