Mortgages
SoFi mortgages complaints
Consumers have filed 109 complaints about SoFi's mortgages, 48 in the last 12 months (+20%). SoFi answered 100% on time and closed 17% with relief. See the whole SoFi record.
SoFi against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | SoFi | 48 | 100% | 17% |
Latest SoFi mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 31, 2025 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jul 18, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jul 17, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 2, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 19, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 14, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jun 12, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| May 7, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| May 4, 2025 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 29, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 11, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 11, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Apr 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Mar 28, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 27, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 21, 2025 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 20, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Mar 10, 2025 | Mortgages | Trouble during payment processPayment process | Money back |
| Mar 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Feb 28, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Feb 24, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 27, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 4, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 27, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Dec 14, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 23, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Nov 6, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Nov 5, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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