Complaint log
Student Loan Direct complaint log
The newest complaints about Student Loan Direct, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 8, 2026 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | No timely reply |
| Aug 30, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| Aug 14, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | No timely reply |
| Aug 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Aug 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jun 25, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jun 18, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Mar 4, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Feb 21, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Mar 24, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Jan 17, 2025 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | No timely reply |
| Jan 16, 2025 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | No timely reply |
| Oct 2, 2024 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | No timely reply |
| Jul 20, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jul 27, 2023 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| Oct 22, 2021 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Money back |
| Mar 11, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Dec 9, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 6, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Oct 29, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 20, 2019 | Debt relief & credit repair | Fraud or scam | Explained |
| Jul 5, 2019 | Debt relief & credit repair | Fraud or scam | Explained |
| May 22, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| May 10, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Mar 27, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 1, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Sep 20, 2018 | Debt relief & credit repair | Fraud or scam | Explained |
| Sep 18, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 6, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 10, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 22, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 19, 2018 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works