Credit bureau · complaint record
Student Loan Direct complaints
Consumers have filed 32 complaints about Student Loan Direct since 2018, 9 of them in the last 12 months. It answered 0% on time and closed 18% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 32
- Last 12 months
- 9
- Answered on time
- 0%
- Closed with relief
- 18%
- Last 30 days
- 0
- Rank
- #209 of 566
Since June 2018
new vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Sep 8, 2026
Most complained-about credit bureaus & report companies
Student Loan Direct complaints by month
The busiest month was August 2026 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Loan Direct answered all time
- Closed with monetary relief39.4%
- Closed with explanation1443.8%
- Untimely response1546.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Loan Direct complaints are about
Top Student Loan Direct problems
Inside "Struggling to repay your loan"
- Problem lowering your monthly payments 4
- Can't get other flexible options for repaying your loan 3
- Can't temporarily delay making payments 1
- Problem with forgiveness, cancellation, or discharge 1
Where Student Loan Direct complaints come from
Most complaints: Pennsylvania (4), South Carolina (3), Indiana (3), Texas (3), Arkansas (2).
Student Loan Direct compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Apple FinancingCredit reporting | 57 | 28 | C |
| 2 | Nav TechnologiesCredit reporting | 55 | 28 | C |
| 3 | Opportunity FundCredit reporting | 51 | 27 | C |
| 4 | Heritage Financial GroupCredit reporting | 0 | 27 | F |
| 5 | Informative ResearchCredit reporting | 60 | 26 | C |
| 6 | Pennsylvania Housing Finance AgencyCredit reporting | 56 | 25 | C |
| 7 | King of Credit FinancialCredit reporting | 10 | 25 | F |
| 8 | Student Loan DirectCredit reporting | - | 9 | - |
Compare side by side: Student Loan Direct vs Apple Financing · Student Loan Direct vs Nav Technologies · Student Loan Direct vs Opportunity Fund · Student Loan Direct vs Heritage Financial Group
What people say about Student Loan Direct
All experiencesNo experiences with Student Loan Direct yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Loan Direct complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 8, 2026 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | No timely reply |
| Aug 30, 2026 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| Aug 14, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | No timely reply |
| Aug 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Aug 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jun 25, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Jun 18, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Mar 4, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Feb 21, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Mar 24, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Jan 17, 2025 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | No timely reply |
| Jan 16, 2025 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | No timely reply |
Questions about Student Loan Direct
How many complaints does Student Loan Direct have?
Student Loan Direct has 32 complaints on record since June 2018, including 9 in the last 12 months and 0 in the last 30 days. That makes it number 1,516 of every company by complaints this year.
Does Student Loan Direct respond to complaints?
Yes. Student Loan Direct answered 0% of its complaints on time (within 15 days) and closed 18% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Loan Direct?
The most common problems are incorrect information on your report (8), struggling to repay your loan (9), written notification about debt (1).
Is Student Loan Direct legit?
Student Loan Direct is a real company with a public complaint record: consumers have complained about it 32 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Loan Direct legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Loan Direct?
Complain to Student Loan Direct in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Loan Direct complaints come from?
Most come from Pennsylvania (4), South Carolina (3), Indiana (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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