SunTrust against other auto lenders
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Santander Holdings USA | 2,463 | +55% | 100% | 36% | 5,915 |
| 2 | Ally Financial | 1,987 | +53% | 100% | 4% | 9,980 |
| 3 | Westlake Financial | 1,921 | +69% | 100% | 0% | 6,159 |
| 4 | Credit Acceptance | 1,277 | +12% | 99.7% | 4% | 6,077 |
| 5 | Capital One | 1,225 | +17% | 100% | 2% | 6,196 |
| 6 | Bridgecrest | 1,019 | +29% | 99.5% | 0% | 3,330 |
| 7 | Hyundai Capital America | 996 | +81% | 100% | 0% | 4,690 |
| 8 | Toyota Financial Services | 938 | +52% | 99.9% | 6% | 4,524 |
| 9 | Exeter Finance | 830 | +24% | 99.9% | 0% | 2,969 |
| 10 | Wells Fargo | 686 | +40% | 100% | 19% | 6,683 |
| 11 | American Honda Finance | 556 | +57% | 99.6% | 0% | 2,789 |
| 12 | American Credit Acceptance | 554 | +63% | 100% | 0% | 1,840 |
| 13 | SunTrust | 0 | new | - | - | 299 |
Every auto lender ranked
Latest SunTrust auto loans & leases complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 5, 2017 | Auto loans & leases | Managing the loan or lease | MD | Explained | Yes |
| Dec 15, 2016 | Auto loans & leases | Problems when you are unable to pay | MD | Explained | Yes |
| Dec 9, 2016 | Auto loans & leases | Managing the loan or lease | NJ | Explained | Yes |
| Dec 1, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Nov 3, 2016 | Auto loans & leases | Taking out the loan or lease | GA | Explained | Yes |
| Oct 31, 2016 | Auto loans & leases | Problems when you are unable to pay | FL | Explained | Yes |
| Oct 21, 2016 | Auto loans & leases | Managing the loan or lease | NC | Explained | Yes |
| Oct 19, 2016 | Auto loans & leases | Managing the loan or lease | TN | Explained | Yes |
| Oct 11, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Oct 3, 2016 | Auto loans & leases | Managing the loan or lease | VA | Explained | Yes |
| Sep 29, 2016 | Auto loans & leases | Shopping for a loan or lease | WI | Explained | Yes |
| Sep 28, 2016 | Auto loans & leases | Managing the loan or lease | GA | Money back | Yes |
| Sep 27, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Sep 24, 2016 | Auto loans & leases | Managing the loan or lease | SC | Explained | Yes |
| Sep 24, 2016 | Auto loans & leases | Managing the loan or lease | NC | Explained | Yes |
| Sep 20, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Sep 15, 2016 | Auto loans & leases | Shopping for a loan or lease | GA | Explained | Yes |
| Sep 1, 2016 | Auto loans & leases | Shopping for a loan or lease | NC | Explained | Yes |
| Aug 23, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Aug 21, 2016 | Auto loans & leases | Managing the loan or lease | GA | Fixed | Yes |
| Aug 15, 2016 | Auto loans & leases | Managing the loan or lease | VA | Explained | Yes |
| Aug 6, 2016 | Auto loans & leases | Problems when you are unable to pay | FL | Explained | Yes |
| Aug 2, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Jul 29, 2016 | Auto loans & leases | Managing the loan or lease | NY | Explained | Yes |
| Jul 11, 2016 | Auto loans & leases | Managing the loan or lease | NJ | Explained | Yes |
| Jun 8, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Jun 6, 2016 | Auto loans & leases | Managing the loan or lease | NC | Money back | Yes |
| Jun 5, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Jun 3, 2016 | Auto loans & leases | Taking out the loan or lease | MD | Explained | Yes |
| May 25, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
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