Auto loans & leases
SunTrust auto loans & leases complaints
Consumers have filed 299 complaints about SunTrust's auto loans & leases. See the whole SunTrust record.
SunTrust against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 16, 2020 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Jan 14, 2020 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jan 6, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Dec 30, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Dec 3, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 28, 2019 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Nov 7, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 30, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Oct 24, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Oct 4, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Sep 23, 2019 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 6, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Sep 4, 2019 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Sep 1, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 2, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Fixed |
| Jul 22, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Jul 8, 2019 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 15, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| May 10, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| May 4, 2019 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 29, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Apr 24, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Money back |
| Apr 22, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 20, 2019 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Mar 26, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Mar 19, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Mar 14, 2019 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Fixed |
| Mar 13, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 6, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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