SunTrust against other auto lenders
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Santander Holdings USA | 2,463 | +55% | 100% | 36% | 5,915 |
| 2 | Ally Financial | 1,987 | +53% | 100% | 4% | 9,980 |
| 3 | Westlake Financial | 1,921 | +69% | 100% | 0% | 6,159 |
| 4 | Credit Acceptance | 1,277 | +12% | 99.7% | 4% | 6,077 |
| 5 | Capital One | 1,225 | +17% | 100% | 2% | 6,196 |
| 6 | Bridgecrest | 1,019 | +29% | 99.5% | 0% | 3,330 |
| 7 | Hyundai Capital America | 996 | +81% | 100% | 0% | 4,690 |
| 8 | Toyota Financial Services | 938 | +52% | 99.9% | 6% | 4,524 |
| 9 | Exeter Finance | 830 | +24% | 99.9% | 0% | 2,969 |
| 10 | Wells Fargo | 686 | +40% | 100% | 19% | 6,683 |
| 11 | American Honda Finance | 556 | +57% | 99.6% | 0% | 2,789 |
| 12 | American Credit Acceptance | 554 | +63% | 100% | 0% | 1,840 |
| 13 | SunTrust | 0 | new | - | - | 299 |
Every auto lender ranked
Latest SunTrust auto loans & leases complaints
| Received | About | Issue | State | Answer | On time |
|---|
| May 24, 2016 | Auto loans & leases | Managing the loan or lease | MD | Explained | Yes |
| May 11, 2016 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Apr 1, 2016 | Auto loans & leases | Shopping for a loan or lease | MI | Explained | Yes |
| Apr 1, 2016 | Auto loans & leases | Taking out the loan or lease | GA | Fixed | Yes |
| Mar 25, 2016 | Auto loans & leases | Managing the loan or lease | TX | Explained | Yes |
| Mar 25, 2016 | Auto loans & leases | Managing the loan or lease | MD | Explained | Yes |
| Mar 21, 2016 | Auto loans & leases | Managing the loan or lease | MD | Explained | Yes |
| Mar 10, 2016 | Auto loans & leases | Problems when you are unable to pay | NC | Explained | Yes |
| Jan 26, 2016 | Auto loans & leases | Shopping for a loan or lease | CA | Explained | Yes |
| Jan 5, 2016 | Auto loans & leases | Managing the loan or lease | CO | Closed | Yes |
| Jan 4, 2016 | Auto loans & leases | Taking out the loan or lease | GA | Explained | Yes |
| Dec 30, 2015 | Auto loans & leases | Managing the loan or lease | - | Explained | Yes |
| Dec 30, 2015 | Auto loans & leases | Problems when you are unable to pay | MD | Explained | Yes |
| Dec 18, 2015 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Dec 1, 2015 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Nov 17, 2015 | Auto loans & leases | Managing the loan or lease | VA | Explained | Yes |
| Nov 14, 2015 | Auto loans & leases | Taking out the loan or lease | TN | Explained | Yes |
| Nov 4, 2015 | Auto loans & leases | Problems when you are unable to pay | DE | Explained | Yes |
| Oct 23, 2015 | Auto loans & leases | Managing the loan or lease | NC | Explained | Yes |
| Sep 28, 2015 | Auto loans & leases | Managing the loan or lease | VA | Explained | Yes |
| Sep 26, 2015 | Auto loans & leases | Shopping for a loan or lease | NC | Fixed | Yes |
| Sep 18, 2015 | Auto loans & leases | Taking out the loan or lease | FL | Explained | Yes |
| Sep 9, 2015 | Auto loans & leases | Managing the loan or lease | GA | Fixed | Yes |
| Sep 8, 2015 | Auto loans & leases | Managing the loan or lease | WI | Explained | Yes |
| Sep 4, 2015 | Auto loans & leases | Managing the loan or lease | NC | Explained | Yes |
| Sep 1, 2015 | Auto loans & leases | Managing the loan or lease | FL | Explained | Yes |
| Aug 12, 2015 | Auto loans & leases | Taking out the loan or lease | TN | Explained | Yes |
| Jul 29, 2015 | Auto loans & leases | Shopping for a loan or lease | OK | Fixed | Yes |
| Jul 15, 2015 | Auto loans & leases | Managing the loan or lease | SC | Explained | Yes |
| Jul 13, 2015 | Auto loans & leases | Managing the loan or lease | GA | Money back | Yes |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
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