Auto loans & leases
SunTrust auto loans & leases complaints
Consumers have filed 299 complaints about SunTrust's auto loans & leases. See the whole SunTrust record.
SunTrust against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 27, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 17, 2017 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jul 11, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 27, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jun 26, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Fixed |
| Jun 9, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Jun 9, 2017 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Jun 1, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 1, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| May 31, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| May 24, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| May 23, 2017 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| May 17, 2017 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| May 3, 2017 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Apr 26, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Apr 6, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Apr 4, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 27, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 8, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Mar 2, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Feb 22, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Feb 21, 2017 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Feb 9, 2017 | Auto loans & leases | Taking out the loan or lease | Explained |
| Feb 3, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Feb 1, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Jan 29, 2017 | Auto loans & leases | Managing the loan or lease | Fixed |
| Jan 27, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Jan 25, 2017 | Auto loans & leases | Managing the loan or lease | Explained |
| Jan 16, 2017 | Auto loans & leases | Taking out the loan or lease | Fixed |
| Jan 12, 2017 | Auto loans & leases | Shopping for a loan or lease | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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