SunTrust against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | SunTrust | 0 | new | - | - | 3,710 |
Every mortgage company ranked
Latest SunTrust mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 25, 2020 | Mortgages | Trouble during payment process | CT | Fixed | Yes |
| Feb 21, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Feb 18, 2020 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
| Feb 17, 2020 | Mortgages | Struggling to pay mortgage | NC | Money back | Yes |
| Feb 14, 2020 | Mortgages | Incorrect information on your reportAccount information incorrect | GA | Explained | Yes |
| Feb 10, 2020 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Feb 9, 2020 | Mortgages | Trouble during payment process | NJ | Fixed | Yes |
| Feb 8, 2020 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Feb 7, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Feb 6, 2020 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | MO | Explained | Yes |
| Feb 6, 2020 | Mortgages | Trouble during payment process | MD | Fixed | Yes |
| Feb 4, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Jan 30, 2020 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Jan 28, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Jan 27, 2020 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Jan 26, 2020 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Jan 24, 2020 | Mortgages | Trouble during payment process | NJ | Fixed | Yes |
| Jan 17, 2020 | Mortgages | Trouble during payment process | NE | Explained | Yes |
| Jan 14, 2020 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Jan 8, 2020 | Mortgages | Trouble during payment process | CT | Fixed | Yes |
| Jan 3, 2020 | Mortgages | Trouble during payment process | CT | Explained | Yes |
| Jan 3, 2020 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Jan 3, 2020 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Dec 31, 2019 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Dec 31, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Dec 29, 2019 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
| Dec 29, 2019 | Mortgages | Struggling to pay mortgage | DC | Explained | Yes |
| Dec 19, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Dec 17, 2019 | Mortgages | Trouble during payment process | OK | Explained | Yes |
| Dec 17, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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