SunTrust against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | SunTrust | 0 | new | - | - | 3,710 |
Every mortgage company ranked
Latest SunTrust mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 16, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Fixed | Yes |
| Dec 13, 2019 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Dec 13, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MA | Explained | Yes |
| Dec 10, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | SC | Explained | Yes |
| Dec 7, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Dec 5, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Dec 5, 2019 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Dec 5, 2019 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Dec 5, 2019 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Dec 4, 2019 | Mortgages | Closing on a mortgage | FL | Money back | Yes |
| Dec 4, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Dec 2, 2019 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Dec 2, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Dec 1, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Nov 26, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Nov 25, 2019 | Mortgages | Incorrect information on your reportAccount status incorrect | TN | Explained | Yes |
| Nov 20, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Nov 18, 2019 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Nov 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Nov 14, 2019 | Mortgages | Trouble during payment process | NY | Fixed | Yes |
| Nov 12, 2019 | Mortgages | Struggling to pay mortgage | VA | Explained | Yes |
| Nov 9, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Nov 8, 2019 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
| Nov 6, 2019 | Mortgages | Struggling to pay mortgage | FL | Fixed | Yes |
| Nov 6, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Nov 5, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TN | Explained | Yes |
| Nov 4, 2019 | Mortgages | Struggling to pay mortgage | NC | Explained | Yes |
| Oct 28, 2019 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Oct 25, 2019 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Oct 24, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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