SunTrust against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | SunTrust | 0 | new | - | - | 3,710 |
Every mortgage company ranked
Latest SunTrust mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 12, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 11, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Sep 11, 2019 | Mortgages | Struggling to pay mortgage | FL | Explained | Yes |
| Sep 11, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Sep 10, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Sep 9, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Sep 6, 2019 | Mortgages | Struggling to pay mortgage | VA | Explained | Yes |
| Sep 5, 2019 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Sep 3, 2019 | Mortgages | Trouble during payment process | NV | Fixed | Yes |
| Sep 3, 2019 | Mortgages | Trouble during payment process | MD | Explained | Yes |
| Sep 2, 2019 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Aug 29, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Aug 28, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Aug 28, 2019 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Aug 27, 2019 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Aug 27, 2019 | Mortgages | Trouble during payment process | FL | Fixed | Yes |
| Aug 26, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 26, 2019 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Aug 25, 2019 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Aug 23, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Aug 23, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| Aug 23, 2019 | Mortgages | Trouble during payment process | NC | Explained | Yes |
| Aug 23, 2019 | Mortgages | Struggling to pay mortgage | IL | Explained | Yes |
| Aug 22, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Aug 20, 2019 | Mortgages | Trouble during payment process | NC | Fixed | Yes |
| Aug 19, 2019 | Mortgages | Struggling to pay mortgage | VA | Explained | Yes |
| Aug 19, 2019 | Mortgages | Trouble during payment process | VA | Explained | Yes |
| Aug 19, 2019 | Mortgages | Struggling to pay mortgage | GA | Explained | Yes |
| Aug 16, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Aug 16, 2019 | Mortgages | Struggling to pay mortgage | IL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about SunTrust
No comments yet. Start the conversation - questions are welcome too.