SunTrust against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | SunTrust | 0 | new | - | - | 3,710 |
Every mortgage company ranked
Latest SunTrust mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 23, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OR | Explained | Yes |
| Oct 23, 2019 | Mortgages | Trouble during payment process | VA | Fixed | Yes |
| Oct 22, 2019 | Mortgages | Struggling to pay mortgage | - | Fixed | Yes |
| Oct 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | MD | Explained | Yes |
| Oct 17, 2019 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Oct 16, 2019 | Mortgages | Trouble during payment process | TN | Money back | Yes |
| Oct 10, 2019 | Mortgages | Struggling to pay mortgage | IL | Fixed | Yes |
| Oct 9, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 7, 2019 | Mortgages | Trouble during payment process | PA | Explained | Yes |
| Oct 3, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Oct 2, 2019 | Mortgages | Struggling to pay mortgage | FL | Money back | Yes |
| Oct 1, 2019 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | - | Fixed | Yes |
| Oct 1, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Sep 30, 2019 | Mortgages | Struggling to pay mortgage | - | Explained | Yes |
| Sep 30, 2019 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Sep 30, 2019 | Mortgages | Closing on a mortgage | NC | Fixed | Yes |
| Sep 28, 2019 | Mortgages | Closing on a mortgage | VA | Explained | Yes |
| Sep 27, 2019 | Mortgages | Closing on a mortgage | NC | Explained | Yes |
| Sep 26, 2019 | Mortgages | Trouble during payment process | FL | Fixed | Yes |
| Sep 24, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Sep 24, 2019 | Mortgages | Struggling to pay mortgage | OR | Explained | Yes |
| Sep 21, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OH | Explained | Yes |
| Sep 20, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Sep 19, 2019 | Mortgages | Struggling to pay mortgage | MD | Explained | Yes |
| Sep 19, 2019 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Sep 19, 2019 | Mortgages | Struggling to pay mortgage | DE | Explained | Yes |
| Sep 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | Yes |
| Sep 18, 2019 | Mortgages | Trouble during payment process | TN | Explained | Yes |
| Sep 14, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Sep 12, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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