Auto lender · complaint record
ThunderRoad Financial complaints
Filed under ThunderRoad Financial, LLC
Consumers have filed 17 complaints about ThunderRoad Financial since 2018, 3 of them in the last 12 months. It answered 33.3% on time and closed 0% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 3
- Answered on time
- 33.3%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #84 of 193
Since September 2018
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: May 13, 2026
Most complained-about auto lenders
ThunderRoad Financial complaints by month
The busiest month was August 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How ThunderRoad Financial answered all time
- Closed with explanation17100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What ThunderRoad Financial complaints are about
Top ThunderRoad Financial problems
Inside "Managing the loan or lease"
- Billing problem 5
- Loan sold or transferred to another company 1
Where ThunderRoad Financial complaints come from
Most complaints: Florida (6), North Carolina (3), South Carolina (2), Texas (2), California (2).
ThunderRoad Financial compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | ThunderRoad FinancialAuto loans & leases | - | 3 | - |
Compare side by side: ThunderRoad Financial vs The Savings Group · ThunderRoad Financial vs AC AutoPay LLC, Denver, CO Branch · ThunderRoad Financial vs CARS Acquisition · ThunderRoad Financial vs EA Holdings
What people say about ThunderRoad Financial
All experiencesNo experiences with ThunderRoad Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest ThunderRoad Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 13, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 2, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Feb 18, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Sep 13, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 6, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 13, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 8, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jan 14, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 3, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 4, 2022 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 22, 2021 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 22, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about ThunderRoad Financial
How many complaints does ThunderRoad Financial have?
ThunderRoad Financial has 17 complaints on record since September 2018, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does ThunderRoad Financial respond to complaints?
Yes. ThunderRoad Financial answered 33.3% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with ThunderRoad Financial?
The most common problems are managing the loan or lease (6), attempts to collect debt not owed (3), incorrect information on your report (2).
Is ThunderRoad Financial legit?
ThunderRoad Financial is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is ThunderRoad Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against ThunderRoad Financial?
Complain to ThunderRoad Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most ThunderRoad Financial complaints come from?
Most come from Florida (6), North Carolina (3), South Carolina (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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