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Complaint log

Total Mortgage Services complaint log

The newest complaints about Total Mortgage Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jul 8, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCTExplainedYes
Jun 16, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCTExplainedYes
Apr 26, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingCTExplainedYes
Apr 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCTExplainedYes
Apr 20, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingMDMoney backYes
Apr 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAExplainedYes
Apr 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCTExplainedYes
Mar 15, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processMDExplainedYes
Jan 16, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNCExplainedYes
Dec 17, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCTExplainedYes
Dec 3, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeGAExplainedYes
Oct 1, 2025MortgagesProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAExplainedYes
Sep 28, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCTExplainedYes
May 6, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCTExplainedYes
Aug 16, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCTExplainedYes
Jun 9, 2024MortgagesClosing on a mortgageFees or costs after closingRIExplainedYes
May 6, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCTExplainedYes
Jan 28, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalVAExplainedYes
Oct 9, 2023MortgagesClosing on a mortgageDelays with the closing processPAExplainedYes
Jul 25, 2023MortgagesTrouble during payment processPAExplainedYes
Jun 28, 2023MortgagesTrouble during payment processRIExplainedYes
May 25, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageFLExplainedYes
Apr 19, 2023MortgagesStruggling to pay mortgageNYExplainedYes
Mar 6, 2023MortgagesClosing on a mortgageMAExplainedYes
Feb 7, 2023MortgagesIncorrect information on your reportAccount status incorrectRIExplainedNo
Dec 4, 2022MortgagesTrouble during payment processWIExplainedYes
Aug 9, 2022MortgagesClosing on a mortgageMAExplainedYes
Mar 8, 2022MortgagesTrouble during payment processCTExplainedYes
Oct 22, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageILExplainedYes
May 24, 2021MortgagesTrouble during payment processMEExplainedYes
Dec 3, 2020MortgagesTrouble during payment process-ExplainedYes
Dec 1, 2020Credit reportingIncorrect information on your reportAccount status incorrectCTExplainedYes
Oct 28, 2020MortgagesClosing on a mortgageNJExplainedYes
Sep 23, 2020Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Aug 10, 2020MortgagesClosing on a mortgageCTExplainedYes
Jul 30, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
May 20, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageCTExplainedYes
Apr 2, 2019MortgagesApplying for a mortgage or refinancing an existing mortgageNJExplainedYes
Apr 12, 2018MortgagesTrouble during payment processNYExplainedYes
Oct 26, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageNYExplainedYes
Feb 7, 2017MortgagesLoan servicing, payments, escrow accountVTClosedYes
Sep 13, 2016MortgagesLoan servicing, payments, escrow accountCTExplainedYes
Apr 26, 2016MortgagesApplication, originator, mortgage brokerAZExplainedYes
Mar 30, 2016MortgagesApplication, originator, mortgage brokerWIExplainedYes
Sep 29, 2015MortgagesApplication, originator, mortgage brokerCTExplainedYes
Aug 10, 2015MortgagesApplication, originator, mortgage brokerCTExplainedYes
Dec 11, 2014MortgagesApplication, originator, mortgage brokerNYExplainedYes
Nov 23, 2014MortgagesApplication, originator, mortgage brokerNYExplainedYes
Oct 31, 2013MortgagesLoan servicing, payments, escrow accountFLExplainedYes
Jul 16, 2012MortgagesCredit decision / UnderwritingMIClosedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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