Mortgage company · complaint record
Total Mortgage Services complaints
Filed under TOTAL MORTGAGE SERVICES LLC
Consumers have filed 50 complaints about Total Mortgage Services since 2012, 11 of them in the last 12 months. It answered 100% on time and closed 9% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 50
- Last 12 months
- 11
- Answered on time
- 100%
- Closed with relief
- 9%
- Last 30 days
- 0
- Rank
- #127 of 595
Since July 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 8, 2026
Most complained-about mortgage lenders & servicers
Total Mortgage Services complaints by month
The busiest month was April 2026 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Total Mortgage Services answered all time
- Closed with monetary relief12%
- Closed with explanation4794%
- Closed24%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Total Mortgage Services complaints are about
Top Total Mortgage Services problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 2
- Confusing or misleading advertising or marketing 2
- Changes in loan terms during the application process 1
- Delays in the application process 1
- Application denials 1
- Fees or costs during the application process 1
Where Total Mortgage Services complaints come from
Most complaints: Connecticut (17), New York (6), Massachusetts (4), Rhode Island (3), Maryland (2).
Total Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Total Mortgage ServicesMortgages | - | 11 | - |
Compare side by side: Total Mortgage Services vs Midwest Loan Services · Total Mortgage Services vs Truhome Solutions · Total Mortgage Services vs NEXA Mortgage · Total Mortgage Services vs Hilltop
What people say about Total Mortgage Services
All experiencesNo experiences with Total Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Total Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jun 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 26, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Apr 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 20, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Money back |
| Apr 16, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Mar 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jan 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Dec 17, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Dec 3, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 1, 2025 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
Questions about Total Mortgage Services
How many complaints does Total Mortgage Services have?
Total Mortgage Services has 50 complaints on record since July 2012, including 11 in the last 12 months and 0 in the last 30 days. That makes it number 1,392 of every company by complaints this year.
Does Total Mortgage Services respond to complaints?
Yes. Total Mortgage Services answered 100% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix; 9.1% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Total Mortgage Services?
The most common problems are applying for a mortgage or refinancing an existing mortgage (15), closing on a mortgage (9), trouble during payment process (9).
Is Total Mortgage Services legit?
Total Mortgage Services is a real company with a public complaint record: consumers have complained about it 50 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Total Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Total Mortgage Services?
Complain to Total Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Total Mortgage Services complaints come from?
Most come from Connecticut (17), New York (6), Massachusetts (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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