Mortgage company · complaint record
Trusted Mortgage Capital complaints
Filed under Trusted Mortgage Capital Inc
Consumers have filed 17 complaints about Trusted Mortgage Capital since 2025, 8 of them in the last 12 months. It answered 12.5% on time and closed 20% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 8
- Answered on time
- 12.5%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- #149 of 595
Since January 2025
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 23, 2026
Most complained-about mortgage lenders & servicers
Trusted Mortgage Capital complaints by month
The busiest month was May 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Trusted Mortgage Capital answered all time
- Closed with non-monetary relief15.9%
- Closed with explanation1270.6%
- Untimely response423.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Trusted Mortgage Capital complaints are about
Top Trusted Mortgage Capital problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 5
- Changes in loan terms during the application process 2
- Loan estimate or other related disclosures 2
- Fees or costs during the application process 2
- Trying to communicate with the company to fix an issue with the application process 2
Where Trusted Mortgage Capital complaints come from
Most complaints: Arizona (3), Pennsylvania (2), Washington (2), Virginia (1), South Carolina (1).
Trusted Mortgage Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Trusted Mortgage CapitalMortgages | - | 8 | - |
Compare side by side: Trusted Mortgage Capital vs Midwest Loan Services · Trusted Mortgage Capital vs Truhome Solutions · Trusted Mortgage Capital vs NEXA Mortgage · Trusted Mortgage Capital vs Hilltop
What people say about Trusted Mortgage Capital
All experiencesNo experiences with Trusted Mortgage Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Trusted Mortgage Capital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 23, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | No timely reply |
| Sep 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | No timely reply |
| Aug 8, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | No timely reply |
| Jul 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Fixed |
| May 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| May 1, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Dec 31, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 7, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 26, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Oct 8, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Sep 8, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
Questions about Trusted Mortgage Capital
How many complaints does Trusted Mortgage Capital have?
Trusted Mortgage Capital has 17 complaints on record since January 2025, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does Trusted Mortgage Capital respond to complaints?
Yes. Trusted Mortgage Capital answered 12.5% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Trusted Mortgage Capital?
The most common problems are applying for a mortgage or refinancing an existing mortgage (13), closing on a mortgage (2), problem with the payoff process at the end of the loan (1).
Is Trusted Mortgage Capital legit?
Trusted Mortgage Capital is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Trusted Mortgage Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Trusted Mortgage Capital?
Complain to Trusted Mortgage Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Trusted Mortgage Capital complaints come from?
Most come from Arizona (3), Pennsylvania (2), Washington (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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