UMB Financial against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | UMB Financial | 6 | new | 100% | 17% | 25 |
Every mortgage company ranked
Latest UMB Financial mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 29, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | HI | Explained | Yes |
| Oct 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | AZ | Explained | Yes |
| Jun 24, 2026 | Mortgages | Trouble during payment processPayment process | IL | Money back | Yes |
| Feb 8, 2026 | Mortgages | Trouble during payment processPayment process | CO | Explained | Yes |
| Feb 5, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | FL | Explained | Yes |
| Feb 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NM | Explained | Yes |
| May 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | CO | Explained | Yes |
| Nov 2, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | CO | Explained | Yes |
| Aug 14, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | AZ | Explained | Yes |
| Jul 9, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | AZ | Explained | Yes |
| Feb 12, 2024 | Mortgages | Trouble during payment processLien release | FL | Explained | Yes |
| Jan 16, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | MO | Explained | Yes |
| Mar 1, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Explained | Yes |
| Oct 19, 2022 | Mortgages | Closing on a mortgage | MO | Explained | Yes |
| Oct 6, 2016 | Mortgages | Loan servicing, payments, escrow account | AZ | Explained | Yes |
| Jul 16, 2015 | Mortgages | Credit decision / Underwriting | MO | Explained | Yes |
| Jun 9, 2014 | Mortgages | Loan servicing, payments, escrow account | CO | Explained | Yes |
| Jan 30, 2014 | Mortgages | Loan servicing, payments, escrow account | KS | Explained | Yes |
| Jan 14, 2014 | Mortgages | Loan modification,collection,foreclosure | KS | Explained | Yes |
| Sep 16, 2013 | Mortgages | Loan servicing, payments, escrow account | MO | Explained | Yes |
| Jul 31, 2013 | Mortgages | Application, originator, mortgage broker | KS | Explained | Yes |
| Mar 7, 2013 | Mortgages | Application, originator, mortgage broker | NE | Explained | Yes |
| Feb 27, 2013 | Mortgages | Application, originator, mortgage broker | MO | Fixed | Yes |
| Feb 15, 2013 | Mortgages | Credit decision / Underwriting | MO | Closed | Yes |
| Oct 28, 2012 | Mortgages | Settlement process and costs | KS | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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