Loan servicer · complaint record
United Student Loan Solutions complaints
Consumers have filed 8 complaints about United Student Loan Solutions since 2017, none in the last 12 months. It answered 50% on time and closed 25% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- -
Since March 2017
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 23, 2018
United Student Loan Solutions complaints by month
The busiest month was March 2017 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How United Student Loan Solutions answered all time
- Closed with monetary relief112.5%
- Closed with explanation337.5%
- Untimely response450%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What United Student Loan Solutions complaints are about
Top United Student Loan Solutions problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 1
- Don't agree with the fees charged 1
Where United Student Loan Solutions complaints come from
Most complaints: Connecticut (1), Florida (1), Indiana (1), Michigan (1), Missouri (1).
United Student Loan Solutions compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | United Student Loan SolutionsStudent loans | - | 0 | - |
Compare side by side: United Student Loan Solutions vs Earnest · United Student Loan Solutions vs College Ave Student Loan Servicing · United Student Loan Solutions vs Meritize Financial · United Student Loan Solutions vs LendKey Technologies
What people say about United Student Loan Solutions
All experiencesNo experiences with United Student Loan Solutions yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest United Student Loan Solutions complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 23, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | No timely reply |
| Sep 7, 2017 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Sep 1, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 7, 2017 | Money transfers & apps | Fraud or scam | No timely reply |
| Apr 3, 2017 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Mar 28, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Mar 10, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Mar 3, 2017 | Debt collection | Disclosure verification of debtRight to dispute notice not received | Explained |
Questions about United Student Loan Solutions
How many complaints does United Student Loan Solutions have?
United Student Loan Solutions has 8 complaints on record since March 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does United Student Loan Solutions respond to complaints?
Yes. United Student Loan Solutions answered 50% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with United Student Loan Solutions?
The most common problems are dealing with your lender or servicer (2), dealing with my lender or servicer (2), attempts to collect debt not owed (1).
Is United Student Loan Solutions legit?
United Student Loan Solutions is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is United Student Loan Solutions legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against United Student Loan Solutions?
Complain to United Student Loan Solutions in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most United Student Loan Solutions complaints come from?
Most come from Connecticut (1), Florida (1), Indiana (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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