Mortgage company · complaint record
Universal Capital Services complaints
Filed under Universal Capital Services, Inc.
Consumers have filed 7 complaints about Universal Capital Services since 2015, 1 of them in the last 12 months. It answered 0% on time and closed 33% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- #365 of 595
Since April 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 5, 2026
Most complained-about mortgage lenders & servicers
Universal Capital Services complaints by month
The busiest month was April 2015 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Universal Capital Services answered all time
- Closed with non-monetary relief228.6%
- Closed with explanation457.1%
- Untimely response114.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Universal Capital Services problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Fees or costs during the application process 1
Where Universal Capital Services complaints come from
Most complaints: Florida (2), Texas (1), Massachusetts (1), North Carolina (1), New Jersey (1).
Universal Capital Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Universal Capital ServicesMortgages | - | 1 | - |
Compare side by side: Universal Capital Services vs Midwest Loan Services · Universal Capital Services vs Truhome Solutions · Universal Capital Services vs NEXA Mortgage · Universal Capital Services vs Hilltop
What people say about Universal Capital Services
All experiencesNo experiences with Universal Capital Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Universal Capital Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | No timely reply |
| Aug 24, 2023 | Mortgages | Closing on a mortgage | Fixed |
| Jan 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Dec 1, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 12, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Fixed |
| Mar 4, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 29, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Universal Capital Services
How many complaints does Universal Capital Services have?
Universal Capital Services has 7 complaints on record since April 2015, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Universal Capital Services respond to complaints?
Yes. Universal Capital Services answered 0% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Universal Capital Services?
The most common problems are applying for a mortgage or refinancing an existing mortgage (5), closing on a mortgage (1), application, originator, mortgage broker (1).
Is Universal Capital Services legit?
Universal Capital Services is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Universal Capital Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Universal Capital Services?
Complain to Universal Capital Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Universal Capital Services complaints come from?
Most come from Florida (2), Texas (1), Massachusetts (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Universal Capital Services
No comments yet. Start the conversation - questions are welcome too.