Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 24, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 16, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 15, 2024 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Jul 10, 2024 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Jul 8, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jul 7, 2024 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 1, 2024 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Jun 28, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 27, 2024 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Jun 27, 2024 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jun 25, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jun 23, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Jun 8, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Money back |
| Jun 8, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 7, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 3, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 19, 2024 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| May 10, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| May 2, 2024 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Apr 30, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 28, 2024 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Apr 26, 2024 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Apr 26, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Apr 24, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 17, 2024 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Apr 13, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 10, 2024 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 3, 2024 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 27, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 27, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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