Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 21, 2024 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Nov 7, 2024 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Nov 5, 2024 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 31, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 23, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Oct 21, 2024 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 16, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 10, 2024 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 10, 2024 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 3, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Oct 2, 2024 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Oct 1, 2024 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Sep 30, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 28, 2024 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Fixed |
| Sep 27, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 21, 2024 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 15, 2024 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Sep 13, 2024 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 10, 2024 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Sep 2, 2024 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 24, 2024 | Auto loans & leases | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 21, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 21, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 20, 2024 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Aug 9, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 7, 2024 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 6, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
| Aug 6, 2024 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 1, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jul 31, 2024 | Auto loans & leases | Getting a loan or leaseHigh-pressure sales tactics | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about USAA
No comments yet. Start the conversation - questions are welcome too.