Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Oct 27, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Oct 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 21, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Oct 21, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 20, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Oct 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Oct 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Oct 1, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 30, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Sep 29, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 18, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 16, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 15, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Sep 9, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Sep 2, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 2, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Sep 1, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 31, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 25, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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