Mortgage company · complaint record
Vanderbilt Mortgage & Finance complaints
Filed under VANDERBILT MORTGAGE & FINANCE, INC
Consumers have filed 859 complaints about Vanderbilt Mortgage & Finance since 2012, 128 of them in the last 12 months (+7% on the year before). It answered 99.2% on time and closed 3% with relief for the customer - less often than a typical mortgage company. The most common problem is struggling to pay mortgage. It is the 35th most complained-about of 595 mortgage lenders & servicers this year.
Average response record. How it works
- Complaints on record
- 859
- Last 12 months
- 128
- Answered on time
- 99.2%
- Closed with relief
- 3%
- Last 30 days
- 3
- Rank
- #35 of 595
Since January 2012
+7% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 10, 2026
Most complained-about mortgage lenders & servicers
Vanderbilt Mortgage & Finance complaints by month
The busiest month was January 2025 (20 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Vanderbilt Mortgage & Finance answered last 12 months
- Closed with monetary relief10.8%
- Closed with non-monetary relief21.6%
- Closed with explanation11489.1%
- In progress118.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time41/4599.2% on time
- Relief for customers10/402.6% closed with relief
- Complaint trend9/15+7% vs last year
What Vanderbilt Mortgage & Finance complaints are about
Top Vanderbilt Mortgage & Finance problems last 12 months
Inside "Struggling to pay mortgage"
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure 44
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu 32
- Foreclosure 24
- An existing modification, forbearance plan, short sale, or other loss mitigation relief 10
Where Vanderbilt Mortgage & Finance complaints come from
Most complaints: Texas (110), North Carolina (106), South Carolina (82), Alabama (56), Tennessee (54).
Vanderbilt Mortgage & Finance compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AmeriSave MortgageMortgages | 65 | 156 | B |
| 2 | Idaho Housing And Finance AssociationMortgages | 45 | 155 | D |
| 3 | Figure TechnologiesMortgages | 45 | 139 | D |
| 4 | SN ServicingMortgages | 51 | 130 | C |
| 5 | Vanderbilt Mortgage & FinanceMortgages | 60 | 128 | C |
| 6 | Guaranteed RateMortgages | 45 | 118 | D |
| 7 | Data MortgageMortgages | 52 | 112 | C |
| 8 | Peer AdvisorsMortgages | 43 | 109 | D |
Compare side by side: Vanderbilt Mortgage & Finance vs AmeriSave Mortgage · Vanderbilt Mortgage & Finance vs Idaho Housing And Finance Association · Vanderbilt Mortgage & Finance vs Figure Technologies · Vanderbilt Mortgage & Finance vs SN Servicing
What people say about Vanderbilt Mortgage & Finance
All experiencesNo experiences with Vanderbilt Mortgage & Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Vanderbilt Mortgage & Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | In progress |
| Nov 6, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Nov 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Oct 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 7, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 26, 2026 | Mortgages | Trouble during payment processPaying off the loan | In progress |
| Sep 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | In progress |
| Sep 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 19, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 18, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Sep 17, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Vanderbilt Mortgage & Finance
How many complaints does Vanderbilt Mortgage & Finance have?
Vanderbilt Mortgage & Finance has 859 complaints on record since January 2012, including 128 in the last 12 months and 3 in the last 30 days. That makes it number 420 of every company by complaints this year.
Does Vanderbilt Mortgage & Finance respond to complaints?
Yes. Vanderbilt Mortgage & Finance answered 99.2% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix; 0.9% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 60/100 (grade C).
What do people complain about most with Vanderbilt Mortgage & Finance?
The most common problems are struggling to pay mortgage (207), trouble during payment process (149), incorrect information on your report (63).
Is Vanderbilt Mortgage & Finance legit?
Vanderbilt Mortgage & Finance is a real company with a public complaint record: consumers have complained about it 859 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Vanderbilt Mortgage & Finance legit? for the signals, red flags and how to protect yourself.
Are complaints about Vanderbilt Mortgage & Finance going up or down?
Roughly level. There were 128 complaints in the last 12 months against 120 in the 12 before (+7%). See every month.
How do I file a complaint against Vanderbilt Mortgage & Finance?
Complain to Vanderbilt Mortgage & Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Vanderbilt Mortgage & Finance complaints come from?
Most come from Texas (110), North Carolina (106), South Carolina (82). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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