Waterstone Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Waterstone Mortgage | 4 | new | 100% | 0% | 60 |
Every mortgage company ranked
Latest Waterstone Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | AZ | Explained | Yes |
| Jul 23, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | FL | Explained | Yes |
| Jul 20, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | FL | Explained | Yes |
| Apr 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | NM | Explained | Yes |
| Aug 5, 2025 | Mortgages | Improper use of your reportReporting company used your report improperly | TX | Explained | Yes |
| Apr 23, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | NC | Explained | Yes |
| Mar 21, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | FL | Explained | Yes |
| Mar 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | NC | Explained | Yes |
| Mar 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | VA | Explained | Yes |
| Feb 19, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | FL | Explained | Yes |
| Jul 30, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | AZ | Explained | Yes |
| Jan 1, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | FL | Fixed | Yes |
| Oct 18, 2023 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | OR | Explained | Yes |
| Nov 15, 2022 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Oct 11, 2022 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Jun 15, 2022 | Mortgages | Closing on a mortgage | MD | Explained | Yes |
| Apr 8, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Explained | Yes |
| Jul 8, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | IA | Explained | Yes |
| Mar 24, 2021 | Mortgages | Closing on a mortgage | VA | Explained | Yes |
| Mar 2, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Feb 20, 2021 | Mortgages | Closing on a mortgage | MD | Explained | Yes |
| Feb 16, 2021 | Mortgages | Trouble during payment process | NM | Explained | Yes |
| Jan 19, 2021 | Mortgages | Closing on a mortgage | NM | Explained | Yes |
| Nov 12, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | WI | Money back | Yes |
| Aug 6, 2020 | Mortgages | Struggling to pay mortgage | AZ | Money back | Yes |
| Nov 15, 2019 | Mortgages | Closing on a mortgage | NM | Explained | Yes |
| Sep 9, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | OH | Explained | Yes |
| Aug 1, 2019 | Mortgages | Closing on a mortgage | FL | Explained | Yes |
| Jul 24, 2019 | Mortgages | Closing on a mortgage | NM | Explained | Yes |
| Jul 8, 2019 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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