Mortgages
WSFS Financial mortgages complaints
Consumers have filed 189 complaints about WSFS Financial's mortgages, 25 in the last 12 months (+9%). WSFS Financial answered 100% on time and closed 0% with relief. See the whole WSFS Financial record.
WSFS Financial against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | WSFS Financial | 25 | 100% | 0% |
Latest WSFS Financial mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 3, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 20, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 4, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jul 31, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 9, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 1, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 14, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 1, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 28, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Mar 1, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 29, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 22, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 2, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Dec 30, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Dec 28, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Dec 20, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 27, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 2, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Sep 26, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Sep 22, 2024 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Sep 9, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 27, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 9, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 10, 2024 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jul 7, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jul 2, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 29, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 9, 2024 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Apr 5, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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