Bank · complaint record
WSFS Financial complaints
Filed under WSFS FINANCIAL CORPORATION
Consumers have filed 587 complaints about WSFS Financial since 2019, 103 of them in the last 12 months (+7% on the year before). It answered 100% on time and closed 1% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 587
- Last 12 months
- 103
- Answered on time
- 100%
- Closed with relief
- 1%
- Last 30 days
- 2
- Rank
- #57 of 188
Since July 2019
+7% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 22, 2026
Most complained-about banks & credit unions
WSFS Financial complaints by month
The busiest month was January 2025 (16 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How WSFS Financial answered last 12 months
- Closed with monetary relief11%
- Closed with explanation10299%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers1/401% closed with relief
- Complaint trend9/15+7% vs last year
What WSFS Financial complaints are about
Top WSFS Financial problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 45
- Problem using a debit or ATM card 25
- Funds not handled or disbursed as instructed 17
- Banking errors 10
- Problem accessing account 9
- Fee problem 7
Where WSFS Financial complaints come from
Most complaints: Pennsylvania (167), Delaware (87), New Jersey (76), Florida (49), New York (31).
WSFS Financial compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Bank of New York MellonBank accounts | 28 | 112 | F |
| 2 | First National Bank of PennsylvaniaBank accounts | 69 | 108 | B |
| 3 | Hancock Whitney BankBank accounts | 75 | 105 | B |
| 4 | EverBankBank accounts | 43 | 105 | D |
| 5 | Firstbank Puerto RicoBank accounts | 52 | 103 | C |
| 6 | WSFS FinancialBank accounts | 55 | 103 | C |
| 7 | Southstate BankBank accounts | 69 | 99 | B |
| 8 | Valley National BancorpBank accounts | 58 | 97 | C |
Compare side by side: WSFS Financial vs Bank of New York Mellon · WSFS Financial vs First National Bank of Pennsylvania · WSFS Financial vs Hancock Whitney Bank · WSFS Financial vs EverBank
What people say about WSFS Financial
All experiencesNo experiences with WSFS Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest WSFS Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 19, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 14, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 5, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 1, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Oct 1, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 29, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Sep 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 22, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Sep 14, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 8, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Questions about WSFS Financial
How many complaints does WSFS Financial have?
WSFS Financial has 587 complaints on record since July 2019, including 103 in the last 12 months and 2 in the last 30 days. That makes it number 468 of every company by complaints this year.
Does WSFS Financial respond to complaints?
Yes. WSFS Financial answered 100% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix; 1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with WSFS Financial?
The most common problems are managing an account (122), struggling to pay mortgage (75), incorrect information on your report (43).
Is WSFS Financial legit?
WSFS Financial is a real company with a public complaint record: consumers have complained about it 587 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is WSFS Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about WSFS Financial going up or down?
Roughly level. There were 103 complaints in the last 12 months against 96 in the 12 before (+7%). See every month.
How do I file a complaint against WSFS Financial?
Complain to WSFS Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most WSFS Financial complaints come from?
Most come from Pennsylvania (167), Delaware (87), New Jersey (76). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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