Mortgages
WSFS Financial mortgages complaints
Consumers have filed 189 complaints about WSFS Financial's mortgages, 25 in the last 12 months (+9%). WSFS Financial answered 100% on time and closed 0% with relief. See the whole WSFS Financial record.
WSFS Financial against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | WSFS Financial | 25 | 100% | 0% |
Latest WSFS Financial mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 1, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Aug 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 18, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 16, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 10, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 23, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 22, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jun 8, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 28, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| May 22, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| May 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Apr 21, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 6, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 19, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 13, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 5, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Feb 5, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 29, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jan 28, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Dec 19, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 10, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 9, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 7, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 30, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 22, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 19, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 1, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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